PsiAN Takes On App Companies

Starting in 2022, PsiAN took on the issues of app companies, including BetterHelp and CareDash, in several ways. BetterHelp was advertising heavily, and CareDash (now closed down) was using deceptive practices and functioned as an advertising vehicle for BetterHelp.

PsiAN created an email template and position paper on apps/technology and encouraged members to write to companies, such as NPR, that feature advertisements for BetterHelp. We also launched a petition to the FTC and Attorneys General against CareDash. Shortly after our petition, and efforts from other organizations, BetterHelp announced it would stop its advertising relationship with CareDash.

Then, in 2023, CareDash closed down and dissolved its business. Separately, BetterHelp was cited and fined by the FTC for sharing customer data for advertising purposes, after promising to keep such data private.